Summary of Duties and Responsibilities Hologic, Inc. is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood and to aid in biomedical research. Hologic is also a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women. Our business is dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis and less invasive treatments. Our more than 6,000 associates worldwide are driven towards breakthrough achievements in research, product development and the worldwide distribution of healthcare solutions. We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future. There has never been a more exciting time in our company’s history. Visit our website to learn more about the many career opportunities we have available today. Acts as the first point of contact (if available) when a Field Engineer requires assistance with connectivity issue Responsible for quality service of all Hologic products and for customer satisfaction within a generally assigned geographical area. Provide technical support for Hologic networked system projects (installations) by interfacing with customer’s IS department, Hologic Engineering, Technical Support and Customer Training. Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites. Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on site visits. Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows. Install, relocate, update, and maintain Hologic networked products in accordance with approved policies/procedures. Facilitate communication of connectivity problems/ solutions with other vendors. Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management. Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion. Recommend training requirements for Hologic service and support personnel as necessary. Works toward increasing FE knowledge of basic connectivity through on site visits for installations and upgrades. Perform all other duties as assigned by service management. Minimal job requirements of this position may be changed as Hologic products, technology, or this job function evolve. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants with MCSE or CNE certification will be given priority consideration. Possess excellent communication skills, both written and verbal. Ability to lift a minimum of 50 pounds Education Position requires an Associate of Science, with an emphasis on advanced computer networking /connectivity or related technical discipline. An equivalent blend of education and experience acceptable. Four- year degree in a related technical discipline preferred. Experience A minimum of 4 years job experience in the medical equipment services industry is desired. Knowledge and experience with network system maintenance, workstation support, Ethernet topology, Internet connectivity, and security services required. Specialized Knowledge DICOM , PACS, HL7 Additional Details Active Passport is required: Travel Requirements: Travel may be up to or greater than 85% Some international travel may be necessary Hologic, Inc. is proud to be an equal opportunity employer.
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