Technical Support Representative I in San Diego California United States

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Summary of Duties and Responsibilities Hologic, Inc. is a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood and to aid in biomedical research. Hologic is also a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women. Our business is dedicated to impacting the lives of people across the globe through the early detection of disease, improved diagnosis and less invasive treatments. There’s never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic''s success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare. We are headquartered in Massachusetts and have centers of operation across North America, Europe, Central America, Australia and Asia. We have the strength and resources of a billion dollar company and the vision of leaders committed to a broad spectrum of health issues. We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future. There has never been a more exciting time in our company’s history. Visit our website to learn more about the many career opportunities we have available today. ** We are currently seeking an experienced scientific Technical Support Representative who will provide phone and email support to both internal and external customers as well as assist with troubleshooting issues of Hologic’s molecular diagnostics products and technology. Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics and Blood Screening products. Provides documentation of calls in CRM system; escalates issues requiring further investigation. Serves as a liaison to other departments concerning issues relating to product line. Reviews label copy. May also create label copy for marketing partners. May serve on product development or support teams. Provides Technical Support with troubleshooting training & informational updates. Works with Marketing & Service departments in the launch of new products; may participate in pre- and post-launch teams. Authorizes return of customer product for investigation. Determines replacement of product as warranted. Provides occasional field support to customers. Provides guidance and coaching to lower level Technical Support personnel. May work as a liaison to partners or distributors. Writes and reviews procedures. Performs 24/7 technical and application support, as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic knowledge of precision pipetting, standard laboratory procedures & bio-hazardous precautions – Clinical Lab experience helpful. Microsoft Office skills. Flexible and able to handle multiple tasks. Strong verbal and written communication skills. Education BS/BA degree Medical technologist experience helpful Experience 3 years related experience Specialized Knowledge Additional Details **Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. **_ _** **_Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor _**
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